Appointment booking, prescription delivery, lab reports, follow-ups, payment links — finished cleanly, compliant by default, and designed to feel like an extension of your clinic, not a chatbot. For dental, dermatology, fertility, cosmetic, pediatric, and specialty practices that care how patients feel between visits.
Built on Meta's Cloud API · DPDP Act-aware · No platform markup
The standard options for clinic WhatsApp fail in predictable ways. Most clinics either operate it manually (front desk burnout, missed follow-ups, lost lab reports) or buy into a generic platform that treats a fertility consultation the same as a Shopify order confirmation. Both leave a gap.
A patient books by calling reception. Receives no confirmation. Forgets the time. Reschedules by calling again. The lab report arrives by email — they miss it. The follow-up never happens because no one had it on their list.
WhatsApp tools built for e-commerce broadcast "drops" and "campaigns." A patient is not a contact. A reminder before a procedure is not a marketing message. The tone is wrong, the templates are wrong, the timing logic is wrong.
DPDP Act 2023, patient consent, prescription handling, data minimization — these are real, and not optional. Generic tools either ignore them or hand you a checklist. Neither helps you sleep.
Each flow below is designed, deployed, and tuned for how your clinic actually treats people — not adapted from a D2C template. We start with the three highest-impact flows for your specialty and add the rest on the Studio retainer.
A patient asks for an appointment in chat. The bot shows real-time availability from your scheduler. They pick a slot. Confirmation goes out immediately. Reminders at T-24h and T-2h. If they need to reschedule, they reply reschedule — the bot handles the rest.
24 hours before a procedure or specialist consultation, the patient receives a structured message: what to bring, what to expect, fasting instructions, parking guidance, who they'll meet. Reduces no-shows. Reduces front-desk confusion.
The doctor finalizes a prescription in your existing system. It auto-flows to the patient's WhatsApp with the doctor's note, the prescription PDF, dosage instructions, and a direct link to nearby pharmacies. No "where is my prescription" follow-up calls.
Test results arrive. The bot delivers them with a doctor's brief written interpretation — not a raw PDF. If the result is in normal range, a calm one-liner. If it needs follow-up, a booking link for a review appointment. The tone is set by the doctor, not by a template.
At T+24h, T+7d, and T+30d after key procedures, the patient receives a structured check-in. Replies that signal trouble route to a clinician immediately. Replies that signal recovery archive quietly. The flow most clinics don't have but every patient remembers when they got one.
Happy patients are asked, gently, for a Google review at the right moment — not the wrong one. Long-term patients receive recall reminders for annual check-ups, vaccinations, screenings. The bot remembers what your front desk forgets.
A patient who just had blood work is anxious. The wrong delivery — a raw PDF with no context — makes them more anxious. The right delivery does the opposite. This is how we design it.
The lab uploads the report to your existing system. Our pipeline detects it, links it to the patient record, and prepares delivery — but holds it until the reviewing doctor adds a one-line note.
One human sentence from the actual reviewing doctor changes the entire tone. The patient feels seen, not processed.
The bot never delivers a worrying result raw. The conversation routes to a human, fast.
This is the flow most patients remember. The one that turns a clinic into the clinic they recommend.
The Digital Personal Data Protection Act 2023 governs how clinics handle patient data in India. Most of what it requires is sensible — get explicit consent, give clear opt-out, minimize data held, route sensitive information through secure channels. We handle all of this in the build.
WhatsApp business messages are end-to-end encrypted by Meta, which handles a substantial portion of the technical surface. The rest is workflow design: how consent is captured, how opt-outs are honored, how data flows between your clinic and the bot.
Consent capture happens at the first interaction. Opt-outs are granular — so a patient can stop appointment reminders but keep lab report delivery. Data minimization is the principle: the bot accesses only what it needs, when it needs it. Patient records live in your existing systems; the bot reads from them and writes to them, but doesn't accumulate a parallel database.
For clinics that need formal compliance documentation, we provide a handover doc covering data flows, consent records, and incident response. For specialized work — multi-state operations, telemedicine licensing, prescription handling under specific state rules — we partner with healthcare counsel and build to their guidance.
We're not a law firm. We're a studio that takes compliance seriously enough to design around it from the first sketch.
The Build tier covers WhatsApp Business Account verification with healthcare-appropriate business profile, three highest-impact flows (typically appointment booking, lab report delivery, and post-visit follow-up), DPDP Act-aware consent and opt-out, designed templates that match your clinic's brand, and a 30-day support window.
Clinic builds run slightly higher than standard because compliance setup and clinical-tone design take additional time. We don't compromise on either.
Usually yes. We've integrated with Practo, DocPulse, Halemind, Cliniify, custom Google Calendar setups, and most major EMRs that expose an API or accept webhooks. Where integration isn't feasible, we deploy a lightweight scheduler as part of the build. We confirm specifics during the discovery call.
WhatsApp business messages are end-to-end encrypted, and Meta's WhatsApp Business Platform supports document attachments. The risk people imagine is largely a misunderstanding of what's actually transmitted. What we don't do: deliver alarming results without a doctor's review first. The flow shown above is designed precisely around this concern — a one-line human note from the reviewing doctor accompanies every result.
We set up an urgent-keyword detection layer. If a patient's reply contains signals of acute concern (severe pain, bleeding, sudden symptom escalation — your clinical lead defines the exact list), the message routes immediately to your on-call clinician via a separate WhatsApp number or a paging system you specify. We never let an urgent message sit in a bot queue.
Most resistance evaporates after the first walkthrough — because the system is designed around the doctor, not as a substitute. The bot answers what doesn't need a human (timings, directions, basic queries, appointment booking, prescription delivery), and routes everything else cleanly. Doctors get fewer interruptions and more thoughtful patient interactions when they do happen.
Yes. Branches and specialties are mapped at setup; the bot routes patients appropriately based on which doctor they're seeing or which branch they booked with. A patient who books with the dermatologist at the Bandra branch doesn't get pediatric communications from the Andheri branch.
Yes. We integrate with most teleconsultation platforms (Eka, Practo Ray, Zoom-based setups, or your custom telehealth stack). The patient books in WhatsApp, receives the consultation link via WhatsApp, gets a reminder, joins the call, and receives the prescription and follow-up — all through one channel.
Typically 3–4 weeks. Compliance setup, consent flow design, and clinical-tone review with your medical lead add a week compared to non-clinical builds. We submit Meta templates early so approval happens in parallel with the rest of the build.
30-minute call. We map your clinic's workflow onto WhatsApp, walk you through what we'd build, and quote a number. Bring your clinical lead if you have one — the design conversation gets sharper.
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